General Questions

We only create products at Home Room / 325 we’d use in our own home. Each design is inspired straight from our hearts, passes through the hands of our small team, and lives on. It’s one of our biggest honors to part of your family’s lifelong love of learning; we attend to every detail from the properties of the ink we create with to how and where they are made. We expect a lot from our products, which means you can, too. So, if something is wrong with your purchase, please let us know, so we can do our best to make it right. 

Sending love,
Channing and Brandon

Yes. All products are California Prop 65 compliant and contain no lead or harmful chemicals. The safety of your children is our highest priority. Each of our products have been tested and confirmed by a certified third-party facility to meet or exceed US safety requirements. All items are entirely non-toxic. As parents ourselves, we can’t help but add a friendly recommendation that all very young children be supervised when playing with any toys, including our artwork and art decals.

We do not offer price adjustments on any items. Please reach out to us at hello@homeroom325.com if you have any further questions. 

Just find the product you would like to review and scroll to the review section at the bottom of the page. Then, select "Write Review" and complete the form. We welcome you to submit multiple reviews.

We accept Visa, MasterCard, Discover, and American Express, as well as prepaid cards. We also accept payments via Shop Pay, PayPal and Apple Pay. We are unable to take payments over the phone.

Offers are non-combinable. We recommend that you choose the code that saves you the most!

We offer a 10% discount for first-time customers, which is available by signing up for our email newsletter.

We do! Our digital gift cards are sent via email. You may either forward the gift card to the recipient or print it out. Every gift card contains a code for the recipient to enter to apply the gift card to their order. Kindly note: our digital gift cards have no additional processing fees.

Product Help

You’ll find all product measurements in the description on the product page. Due to the nature of our hand cutting and manufacturing processes, you may encounter a slight size variance between our products. We assure you that this variance is consistently within 5% of the size stated on the product listing. If your product is more than 5% larger or smaller than the stated size on the product listing, please let us know at hello@homeroom325.com and we’ll do our best to make it right.

Watch our video or follow the steps below!

1. Decals hang best on flat or untextured walls.

2. Unroll poster. Kindly note: any wrinkles will smooth upon unrolling and hanging.

3. Hold the poster in front of your desired location on the wall, making sure it is even. (We recommend using level and making guide marks as necessary.)

4. Peel the backing off of the decal and place to your guide marks. Working from one side to the other, little by little, evenly press the paper to the wall. (When peeling the backing away, be careful around the edges to avoid paper cuts.)

5. Gently press the poster into the wall to secure it in place.

6. Not quite even? No problem. The decal can be repositioned by gently removing the decal from the wall and repeating steps 3-5 above

Our products are made throughout the U.S. by the collective strength of our wonderful collaborators. The art is then envisioned and designed in-house by Channing + Brandon at Home Room / 325.

All Home Room / 325 artwork is sustainable. It is made in the U.S. and printed at a Sustainable Green printer on FSC-certified paper, which is manufactured with recycled fibers and non-toxic ink. Every piece of artwork is hand finished with care by master craftspeople.

Our artwork is printed on FSC-certified paper, manufactured with recycled fibers and non-toxic ink, which means no harmful chemicals around your kids.

We’d love to get you a replacement right away! Please contact us immediately as all damages must be reported within 48 hours upon receiving your order. Shoot us an email at hello@homeroom325.com with a photo of the damaged product and your order number, and we’ll get you taken care of.

Our design team is always thinking up the best new solutions for your space. Want to be the first to hear the latest? Just sign up for our email newsletter, (you’ll also get 10% off your first purchase.) Specific request? Reach out at hello@homeroom325.com and let us know; it could end up in our newest launch.

Home Room / 325 products are designed to accommodate the stickers provided. Others may not stick or be difficult to remove. Do not use any crayons, pencils, paint, or other materials on the artwork, unless you would like them to be permanent! (These materials will leave lasting marks.)

Please contact us at hello@homeroom325.com and we’ll send you a link for purchasing additional stickers for your artwork.

 

Giving

Home Room / 325 is a for-profit business with giving back at its core. We started our company as a social endeavor to help create a sustainable stream of giving to children in need that doesn’t rely on constant fundraising. We’ve established partnerships with respected organizations to help us meet our mission of providing meals to school age children. Their experience and programing helps to ensure that every purchase and donation you make will be effective and directly benefit children in need. Learn more about our giving partners here.

We currently give meals around the world and in the US through Children’s Hunger Fund and other local partners. Every item on our shop has a number of meals assigned to it, calculated based on the cost of the product and other operational costs. You can learn more about our giving partners here.

The contents of the meals we donate vary by country and by giving partner. They range from nutritious, complete meals including rice, pasta, beans, vegetables and meat, to nutrient fortified biscuits and date bars, depending on the location and program. We choose the humanitarian agencies we work with for their on-the-ground knowledge and expertise on what is needed for each region.

You can support us by sharing pictures and commenting on your experience with our artwork on social media to help others know what to expect. Spreading the word about our mission helps us reach more people and hopefully feed more children in need.

Shipping

Home Room / 325 is not responsible for lost or stolen packages. If you think your package is lost or stolen please contact the shipping carrier or your local post office (refer to your tracking number to determine which delivery service to contact). 

Orders will take 2-5 business days for fulfillment, and an additional 3-8 business days depending on shipping method chosen in checkout for delivery time for US/Canada orders (this does not include high volume times and is subject to change). Because orders are processed quickly we are unable to edit, add to, or change orders once they are placed. Please double check your shipping address and cart contents before checking out.

On average, orders will take 2-5 business days for fulfillment, and an additional 3-8 business days for shipping depending on which shipping service chosen.

Orders will take 2-5 business days for fulfillment. Yes, you can expedite your shipping by selecting the expediting shipping option in the checkout portion of your order, but there still will be 2-5 business days for fulfillment.

Contact us immediately if something is amiss with your order. Since orders are processed so quickly, we have a very narrow window to edit or change orders once they are placed. Please double check your shipping address and cart contents before checking out because we might not be able to update the shipping address.

Yes, we ship worldwide. As with all international packages, it will take time to pass through customs, and they may even levy an additional import fee which our customers are responsible for paying upon delivery. However, we haven't experienced our packages being rejected by customs unless the customer doesn't claim the package and pay the fee/tax.

International shipping will take anywhere from 3-7 weeks to arrive to its destination.

You can find your tracking information in the shipping confirmation email sent after your order has been processed. If you cannot find that email we can help you track your package. Please send us an email at hello@homeroom325.com with the subject line: "order #[insert order number] tracking."

For accurate pricing, you'll have to check the price total and price estimator tool through our checkout server because it will vary depending on the products, the number of items, and the shipping method you select. You should be able to fill your shopping cart with the items you'd like and then review the amount before you complete the transaction. Shipping prices are calculated to be as close as possible to the amount we pay the shipping service.

Domestic (US) ground shipping is free for orders over $200 and the item(s) being ordered all must be able to ship via traditional ground shipping for this promotion to apply.

Returns

Something not quite right? Not a problem. Exchanges are on us within 30 days
of purchase -- no questions asked. On returns for U.S.-based orders, we will refund your original form of payment less return shipping costs. Items marked ‘final sale’ are indeed, final, and cannot be returned or exchanged. As an extension of our standard 30 day return policy, for orders placed from November 15- January 1, you have 90 days to process a return. 

If your item is damaged and your purchase date falls outside our standard return window, then please contact hello@homeroom325.com.

Exchanges for U.S.-based orders are free. Returns for U.S.-based orders we will refund your original form of payment less return shipping costs. For orders made outside of the U.S. we will refund your original form of payment less return shipping costs. 

We're happy to help! Visit our Return Center to start your return. You’ll need the email address associated with your purchase, or order number and shipping zip code — your choice. Next, you’ll receive step-by-step instructions and a prepaid shipping label, also sent to your email. 

Please see additional return instructions here.

Yes! For exchanges, simply follow the same steps outlined above for returns and choose your preferred item after selecting the item you’ll be sending back.

Yes, we happily accept returns for unused items from 30 days of purchase within the United States. Please see our returns page here for more information.

Products need to be shipped back in their original packaging or something similar that protects the merchandise so as to avoid damage in transit. This includes wrapping the artwork with dowel rods in foam or bubble wrap.

Decals will need to have the original sticker backing on them to be returned.

The Human Anatomy Artwork is extra vulnerable to damage in transit. This package must be returned in its original package with the bottom dowel rod placed in the original center tube/core slit to prevent wrinkling damage. (see pics here.) Please roll to at least a 5-inch diameter and send in a box similar to the size in which your order was shipped.

Not your taste? Not to worry. Visit our Return Center and click the “Returning a gift?” link below the email entry box. Enter the order number and your email (don’t worry, your gifter won’t be notified) to initiate the return.

Have More Questions?

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