Exchanges + Returns

 

Something not quite right? Not a problem. Exchanges are on us within 30 days of purchase -- no questions asked. On returns for U.S.-based orders, we will refund your original form of payment less return shipping costs. Items marked ‘final sale’ or printables/digital downloads are indeed, final, and cannot be returned or exchanged. As an extension of our standard 30 day return policy, for orders placed from November 15- January 1, you have 90 days to process a return. 

If your item is damaged and your purchase date falls outside our standard return window, then please contact hello@homeroom325.com. 

How much do exchanges and returns cost? 

Customers now have the option to pay a small nominal rate of $1.98 at the time of purchase to later qualify for free unlimited returns on that order. If you did not purchase Re:do, you can still use our return portal below and purchase a label with discounted shipping rates that will save you time and money. No return fee is deducted from your refund total. Exchanges and Returns for U.S.-based orders will be refunded to your original form of payment. For orders made outside of the U.S. we will refund your original form of payment. All shipping costs are either covered by the $1.98 unlimited return option, or you cover the shipping costs. 

How do I start a return? 

It’s super, super easy. Visit our Returns Center to start your return. You’ll need the email address associated with your purchase, or order number and shipping zip code — your choice. Next, you’ll receive step-by-step instructions and a prepaid shipping label, also sent to your email. 

Can I make an exchange? 

Yes! For exchanges, simply follow the same steps outlined above and choose your preferred item after selecting the item you’ll be sending back. 

Do I need to return the product in its original packaging? 

Products need to be shipped back in their original packaging or something similar that protects the merchandise so as to avoid damage in transit. This includes wrapping the artwork with dowel rods in foam or bubble wrap.

Decals will need to have the original sticker backing on them to be returned. 

The Human Anatomy Artwork is extra vulnerable to damage in transit. This package must be returned in its original package with the bottom dowel rod placed in the original center tube/core slit to prevent wrinkling damage. (see pics here) Please roll to at least a 5-inch diameter and send in a box similar to the size in which your order was shipped.

Nope! We have all the information we need, so long as your returned product still has its original tags intact and you use the shipping label we provide to you. 

Where can I find my shipping label? 

Once you start your return, you’ll receive step-by-step instructions and a return shipping label which we’ll also be sent to your email for easy access. 

What should I do if I receive the wrong product? 

Sorry about that! After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange. Your preferred item will ship to you right away! 

How long does it take to ship an exchange? 

Exchanges ship instantly! We ship your exchange as soon as you request it - even before you send back your original item. 

What is an instant Credit and how do I use it? 

After you move through the steps on our Returns Center, you’ll receive a temporary credit equal to the value of the returns you’re sending back. You can use this credit to make a new purchase, and it ships right away. If you don’t use the credit, your original payment method will be refunded as usual. 

How do I return or exchange a gift? 

Not your taste? Not to worry. Visit our Returns Center and click the “Returning a gift?” link below the email entry box. Enter the order number and your email (don’t worry, your gifter won’t be notified) to initiate the return. 

Please reach out at hello@homeroom325.com if you have any further questions.